Chase is excited to offer customer-exclusive benefits at the US Open in 2024, including access to the Chase Lounge.
To gain access to the Chase Lounge, you must make a reservation. Reservations via this system entitle the Chase customer and up to three guests access to a reserved session at the Chase Lounge during the US Open.
A reservation in the Chase Lounge does not provide customers access to the US Open grounds. All members of the party must have tickets to the US Open for the corresponding session in order to gain access to the US Open grounds and the Chase Lounge.
Reservation confirmations, unique QR codes and wristbands are required to enter the Chase Lounge. A wristband does not guarantee immediate or automatic entry into Chase Lounge as fire, health or other regulations may limit capacity. This capacity restriction may also apply when trying to re-enter the Chase Lounge at a later time during the same session.
What is the Chase Lounge?
The Chase Lounge is one of the Chase hospitality venues at the US Open. The Lounge offers Chase customers attending the US Open the opportunity to relax and enjoy snacks, light refreshments (while supplies last) and live streaming of the tennis matches. Chase customers can make reservations for the Chase Lounge using the Chase Lounge reservation system.
How do I login to the Chase Lounge Reservation system?
If you are a Chase customer and a new user, you can enter the customer service phone number on the back of your Chase card or Chase issued materials to access the website as a new user. Once you successfully enter the customer service phone number, follow the prompts to set up your profile. For US Open Chase Lounge reservation access, you can log in with the email address and password used to create your profile in the Returning User section of the Chase Lounge reservation system.
Why is my login from previous years not working?
A new reservation system was implemented in August 2023. Please note a new account will need to be created if you made an account before August 2023. Login credentials prior to August 2023 will no longer grant access to the site.
Do I need a Chase Pass for US Open 2024?
No, Chase is not offering Chase Pass in 2024.
Where is the Chase Lounge located?
The Chase Lounge is located in the Chase Center immediately inside the East Gate entrance of the USTA Billie Jean King National Tennis Center. Please note that all members of your party must have tickets to attend the US Open in order to gain access to the Chase Lounge.
What sessions are available to make reservations for the Chase Lounge?
The Chase Lounge reservation system is open to Chase customers during Day Sessions (1, 3, 5, 7, 9, 11, 13, 15, 17, 19) and Evening Sessions (2, 4, 6, 8, 10, 12, 14, 16). Upon logging into the Chase Lounge reservation system, you can toggle through available sessions to select which session you would like to make a reservation for. All sessions are available on a first- come, first- served basis, so be sure to make your reservation as soon as you can. If there are no online reservations available for your desired session, please join the waitlist online or visit the Chase Lounge kiosk at the entrance to the Chase Center at the US Open to be added to the waitlist onsite. You must provide your email address and you will be notified via email if you are promoted from the waitlist.
The session I want to attend isn’t available, why not?
The Chase Lounge is closed for private events during the following sessions and reservations are not available: 18, 20, 21, 22, 23, 24 and 25.
Is the Chase Lounge open during Fan Week?
The Chase Lounge will be open Monday, Tuesday, Thursday and Friday for abbreviated hours of 11 am – 2 pm for walk-ins only with limited food and beverage. Chase reserves the right to close the lounge at any time during Fan Week for a private event.
Why does the session I want to attend not have any more reservations?
Reservations are taken on a first- come, first- served basis until all available spaces have been filled. If spaces are full for your desired session, please join the online waitlist. You will be asked to provide your email address so we can contact you via email if space becomes available in the Chase Lounge.
How many reservations can I make? Can I bring a friend?
You can make a maximum of 4 reservations for the Chase Lounge, for yourself and up to 3 guests. Ex. your four reservations can be used in one session (1 reservation for 4 people) or split across multiple sessions (2 reservations for 2 people, 4 reservations for 1 person, etc.). Your reservations are non-transferable and available on a first- come, first- served basis.
If I arrive first and my guest arrives after me, will they be let in?
Yes. Once you complete your transaction, you will receive an email with individual QR codes for each reservation. If you will not be arriving together, please forward the email to each guest so they can show their personal QR code at the Lounge kiosk.
How early should I make my reservation?
As early as possible! Reservations for each session in the Lounge are made on a first- come, first- served basis until all space is reserved. Please understand that capacity is limited, and a reservation does not guarantee immediate or automatic entry into the Chase Lounge, nor does a wristband guarantee immediate or automatic re-entry into the Chase Lounge, as fire, health or other regulations may limit capacity.
I made my reservations, now what?
Once the reservation process is complete, a confirmation will appear on your screen. You will also receive a confirmation email at the email address provided upon registration. A QR code will be provided in your confirmation email which will be necessary for check-in upon arrival at the Chase Lounge. Please feel free to print the confirmation for your records to facilitate check-in; however, it is not required.
When you arrive at the US Open on the day of your reservation you can check-in at the Chase Lounge kiosk at the entrance to the Chase Center. The Chase Center is located directly inside of the East Gate Entrance of the USTA Billie Jean King National Tennis Center.
During check-in you will present the QR code from the confirmation email to be scanned by a Brand Ambassador to receive your Chase Lounge wristbands, which are required for entry and re-entry into the Chase Lounge. Please understand that capacity is limited, and a wristband does not guarantee immediate or automatic re-entry into the Chase Lounge as fire, health or other regulations may limit capacity.
What are the hours the Chase Lounge is Open?
For Day sessions, the Chase Lounge is open from 10:30 am – 4 pm. For Evening sessions, the Chase Lounge is open from 6 pm – 8:30 pm. Chase Lounge hours are subject to change when sessions are changed or cancelled by the USTA.
Is my Day session reservation and wristband valid for the Evening session, too? Can I wait in the Chase Lounge in between sessions?
No, your reservation and wristband are only valid for the session they are issued for. The Chase Lounge is closed between Day and Evening sessions for cleaning.
Can I re-enter the Chase Lounge if I leave?
Re-entry is allowed within the session where you have a wristband, but not guaranteed, and will depend on Lounge capacity. If space permits, re-entry is allowed if you still have your wristband on your wrist.
If I have a reservation for a session but I lost my confirmation, can I come inside the Chase Lounge?
Yes, if the reservation is in your name and you can show valid identification, we will be able to verify your reservation without the email confirmation.
Can I change or cancel my reservation?
Yes, you can log back into the website up until the start of the session to make changes or cancellations to your reservation(s).
If I don’t make a reservation to enter the Chase Lounge, can I get access onsite at the US Open?
Access to the Chase Lounge is on a first- come, first- served basis and reservations will be honored first. We invite you to join the waitlist for the session you will be attending, and gain access should space become available. To be added to the waitlist, enroll online or visit the Chase Lounge kiosk at the entrance of the Chase Center. You will be asked to provide your email address so we can contact you via email if space becomes available in the Chase Lounge during your session.
I've been added to the waitlist, when will I be contacted?
If space becomes available, you will be notified in the order in which you were added to the waitlist. If space opens up during the session, you will receive an email to come to the Chase Lounge kiosk to check-in and receive your wristbands. You must provide your email address to be notified if a space becomes available from the waitlist.
As a reminder, if you are unable to get a Chase Lounge reservation, the Chase Terrace is available to all on a walk-ins basis.
Can I add myemailor edit it afterI’vemade my reservation?
You must provide your email address when being added to the waitlist. Please providean accurateemail address as this cannot be updated.Chase will not contact you via phone or text message about Chase Lounge reservations or waitlist promotion. All communications will be sent via email.
What if it rains or the USTA changes or cancels a session?
The US Open schedule of play, as well as session dates, number of matches and starting times are subject to change. Chase Lounge hours are subject to change when sessions are changed or cancelled by the USTA.
How do I gain access toServedwith Andy Roddick Live?
Chase customers have exclusive access to attend a live recording ofServedwith Andy Roddick Presented by Chase, live from the Chase Lounge on August 21stfrom4:00pm-6:00pm.To gain access to the event, you must make a reservation. Reservations via this system entitletheChase customer and one guestaccesstothelive podcast event.
How many reservations can I make forServedlive? Can I bring a friend?
You can make a maximum of 2 reservations for the Chase Lounge, for yourself and one guest. Your reservations are non-transferable and available on a first-come, first-served basis.
What if Ican’tfind my question here?
If you haveadditionalquestions, please contact your banker or advisor.
